This Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your information when you use the service. It also explains your privacy rights and how the law protects you. We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this policy.
Data Collection and Usage
Data We Collect:
- Provided Data: Information you provide by filling out forms on the site, including data submitted when registering to use the site, subscribing to our services, posting materials, or requesting other services.
- Competition and Offer Data: Data provided when entering competitions, promotional offers, surveys, polls, reviews, or feedback submissions.
- Device Identifiers: Such as device IDs and ad identifiers to analyze usage, customize content, and deliver targeted ads.
- Personal Information: Including name, phone number, address, and order history during registration or purchases.
- Usage Data: Browsing history, device type, and interaction patterns.
- Communication Records: When contacting us.
- Aggregated and Non-Personal Data: General demographic data.
- Third-Party SDKs: Used for interaction analysis and user experience improvement; may collect device identifiers.
- Device Information: IP address, operating system, and browser type.
- Registration and Logs: Automatically recorded information when using our services, such as IP address, device type, browser, and visited pages.
- User Interaction Data: Duration, frequency, and usage patterns of services.
Legal Basis for Data Processing:
We collect and process your data based on the following legal grounds:
- Consent: When you provide explicit consent.
- Contractual Performance: To provide the services you requested.
- Legitimate Interests: To improve and secure our services.
- Legal Compliance: When required.
Purpose of Data Collection
- To provide the information, products, or services you request.
- To create a unique account for each customer, separating their activities from other customers.
- To assign a personalized shopping cart and separate orders.
- To provide delivery services according to the customer's city or location.
- To improve and offer more personalized services.
- To notify you of any updates to our services.
- To manage loyalty programs and process reward requests.
- To deliver content in the most effective way for your device.
- Fraud Prevention: Monitor suspicious activities and ensure service compliance.
- Security Improvement: Protect user accounts and ensure service safety.
Cookies and Similar Technologies
We use cookies for:
- Improving website and app performance.
- Personalizing user experience.
- Tracking activity through third-party cookies, such as Cloudflare and Google.
- Collecting data to enhance content and evaluate offers.
Managing Cookies:
Users can manage cookie preferences through browser settings, but disabling them may affect service functionality.
"Do Not Sell My Data" Right:
You can opt out of data sales to third parties by contacting us and requesting "Do Not Sell My Data."
Data Sharing with Third Parties
Data may be shared with:
- Advertising Partners: Such as Google and Facebook for targeted ads using ad identifiers and other data.
- Service Providers: Logistics companies for product delivery and payment processors for online transactions.
- Legal Compliance: Data may be disclosed to meet legal obligations or respond to public authority requests.
- Analytics Partners: Sharing usage data to improve performance and understand usage patterns.
- Interaction Tools Providers: Chat tools or services for direct support.
Data Sharing Notification:
You will be notified if the purpose of data sharing changes with any third party.
Data Retention and Deletion
- Retention Period: Personal data is retained as long as the account remains active.
- Data Deletion: When account deletion is requested, all associated personal data is securely scheduled for deletion.
- Compliance Data: We retain a copy of data for legal compliance purposes.
- Analytical Reports: Aggregated non-personal data may be retained for analysis and performance improvement.
User Rights
- Data Access and Updates: Users have the right to request correction of inaccurate or incomplete personal data.
- Account and Data Deletion: Users can delete their accounts through a designated page or by contacting us via email.
- Opt-Out of Targeted Ads: Users can opt out via device or app settings.
- Do Not Sell My Data: You can choose not to sell your data.
- Update Notification: Users are informed of any significant changes to the Privacy Policy via announcements on our website.
- Right to Object: You can object to data processing in certain cases.
- Data Portability: Request an electronic copy of your data in a readable format.
Security Measures
We implement advanced security standards, including:
- Encryption: For data in transit and storage.
- Firewalls: To protect data.
- Intrusion Detection Systems: For threat monitoring.
Additional Notes:
It is essential to protect your password and the device used to access our site.
Despite our efforts, transmitting data over the internet is not entirely secure, and users should be aware of the risks.
How to Delete Your Data
If you wish to delete your data from our platform, you can do that within the app, or by this link https://shop.loyalcosmetic.iq/account-delete or send an email to [email protected] clearly stating your request.
